We hope you are delighted with every item you purchase from ElegantStripper.com. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Is it easy to return items?
Yes, send us an email at Contact Us with the TITLE "Return Request (enter the order number from your order confirmation email)" and in the body state which item you would like to return. Please leave a sentence or 2 as to why you would like to return the item.
**Please Read Below**
By law we cannot accept returns on any undergarments such as panties, bras, swimwear or any other undergarments that touch the genital region.
What items are returnable?
Basically it can't be opened, but please see these guidelines below. If it is a damaged or a wrongly shipped item please state that in the body of the email.
What about Return Shipping Cost?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Return shipping cost is always paid by ElegantStripper.com when the return is due to a mistake by our warehouse or the item is damaged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
What items are non-refundable?
Items received more than 14 days ago.
Items marked as "Sale & Clearance" - all sales are final.
Original shipping charges except in cases where a shipping error was made or the item is defective.
We do not accept returns on COSTUMES or COSTUME ACCESSORIES because they are seasonal items.
How soon will I get my refund?
Once your items are inspected upon return you will receive your refund, typically within 24-48 hours. A credit will be automatically applied to your credit card or method of payment. If the item was purchased with a gift certificate you will be issued an in-store credit for the amount of the item.
My Item was a gift, how do I return it?
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.