We hope you are delighted with every item you purchase from ElegantStripper.com! If you do need to return an item please look over the following policies/Q&A before starting the return process.
- Is it easy to return items?
- What items are returnable?
- What about Return Shipping Cost?
- What items are non-refundable?
- How soon will I get my refund?
- My Item was a gift, how do I return it?
Is it easy to return items?
Yes, send us an email at Contact Us with the TITLE "Return Request (enter the order number from your order confirmation email)" and in the body state which item you would like to return. Please leave a sentence or 2 as to why you would like to return the item.
**Please Read Below**
By law we cannot accept returns on any undergarments such as panties, bras, swimwear or any other undergarments that touch the genital region.
What items are returnable?
Basically it can't be opened, but please see these guidelines below. If it is a damaged or a wrongly shipped item please state that in the body of the email.
- Must Be Unworn & Unused.
- All Tags Attached.
- Packaging Intact.
- Items Delivered Within 7 Days.
What about Return Shipping Cost?
We will cover return shipping cost as long as the item adhears to the guidelines above. Return shipping cost is always paid by ElegantStripper.com when the return is due to a mistake by our warehouse or the item is damaged.
What items are non-refundable?
Items received more than 7 days ago.
Items marked as "Sale & Clearance" - all sales are final.
Original shipping charges except in cases where a shipping error was made or the item is defective.
We do not accept returns on COSTUMES or COSTUME ACCESSORIES because they are seasonal items.
How soon will I get my refund?
Once your items are inspected upon return you will receive your refund, typically within 24-48 hours. A credit will be automatically applied to your credit card or method of payment. If the item was purchased with a gift certificate you will be issued an in-store credit for the amount of the item.
My Item was a gift, how do I return it?
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.