Frequently Asked Questions

Yes. We use plain boxes and envelopes without product descriptions or lingerie branding on the outside.

Most orders ship the same or next business day. Clothing typically takes another 1–3 business days in transit after shipping.

Processing and delivery times can vary by item and destination. Check our Shipping & Delivery page for details.

We’ll email your tracking information when your order ships. If your order ships in separate packages, you’ll receive tracking for each shipment.

Can’t find the email? Check your spam folder or contact us with your order number.

Some items ship separately, including shoes ordered with clothing. Your remaining items may still be on the way.

Check your shipping emails for separate tracking numbers. If you’re unsure, contact us and we’ll help.

Contact us immediately with your order number and the change you need.

Orders can move into processing quickly, so we can’t guarantee a cancellation or address change after checkout. Please double-check your address, including any apartment or unit number, before ordering.

We’ll contact you if an ordered item is unavailable. You can request a refund for that item or choose to wait if a restock is expected.

Other available items in your order may ship separately.

Check around your delivery location and with household members or neighbors.

If it’s still missing, contact us within 10 days so we can help you investigate with the carrier. Include your order number and tracking number.

Any applicable sales tax will be shown at checkout before you place your order.

Compare your measurements with the brand size chart on the product page. Sizes can vary between brands, so your usual clothing size is only a starting point.

Our Size & Fit Guide explains what to measure and how to compare the fit. If a product has no chart, contact us before ordering.

“One Size” refers to a size range set by the brand. It does not mean the item fits everyone.

Check the product’s measurements and fit information. Curvy size ranges also vary between brands.

The same outfit can fit differently depending on your height, proportions, and bust shape.

Look at the coverage, garment length, stretch, support, and adjustable details. Use model measurements and the size worn as an additional reference when that information is available.

Not necessarily. Photos may show styling pieces that are sold separately.

Check the product description for what’s included. If anything is unclear, send us the product link before ordering.

Eligible return requests must be made within 30 days of delivery. Items must be unworn, unwashed, and have their original tags and packaging.

Approved returns are issued as store credit through an ElegantStripper E-Gift Card, rather than a refund to your original payment method.

All costumes purchased from October 1 through October 31, items marked SALE or Final Sale, underwear, items that contact the genital area including bodysuits and swimwear, and beauty products or cosmetics are non-returnable as ordinary returns.

Original shipping charges are non-refundable for ordinary returns. See our Returns & Exchanges page for full conditions.

Contact us with your order number, the item name or product link, and your reason for returning it. We’ll provide instructions. Eligible returns receive a prepaid return label.

All costumes purchased from October 1 through October 31 are final sale and cannot be returned or exchanged. This is based on the order date, regardless of the delivery date.

If your costume arrives damaged, defective or incorrect, contact us within 2 days of delivery. Costumes purchased outside October follow our standard return requirements and exclusions, including the 7-day reporting window for these issues.

These terms do not limit rights available under applicable law.

Contact us within 7 days of delivery with your order number, a description of the issue and clear photos if possible.

For costumes purchased during October, report damaged, defective or incorrect items within 2 days of delivery.

These reporting windows do not limit rights available under applicable law.

Return credits are generally processed within 4–6 business days after we receive your items. International returns may take longer. Check our Returns Policy for details.