Shipping & Delivery
We ship in plain packaging and send tracking information so you can follow your order. Here’s what to expect, from checkout to delivery.
Shipping at a glance
- Processing: Most orders ship the same or next business day. Some orders may take up to 2 business days to process.
- Clothing and accessories: Estimated transit time of 1–3 business days after shipping.
- Shoes: Estimated transit time of 3–5 business days after shipping.
Processing and transit are separate. Business days exclude Saturdays, Sundays and U.S. holidays. Delivery estimates are not guaranteed arrival dates.
U.S. shipping
Clothing & accessories
- Standard shipping
- Shown at checkout
- Estimated transit
- 1–3 business days
Shoes
- Standard shipping
- Shown at checkout
- Estimated transit
- 3–5 business days
Available shipping options and charges are shown at checkout. We primarily use USPS. Some U.S. orders may ship with UPS. P.O. boxes can be served through USPS where the selected shipping service allows.
Need your order for a specific date?
Contact us before ordering to ask about availability and express shipping options. Include the product links, your delivery ZIP code and the date you need your order.
Express services depend on item availability, processing time and destination. Additional charges may apply.
Processing & tracking
You’ll receive an order confirmation after checkout. We’ll send a separate email with tracking information when your shipment is prepared.
A shipping confirmation or “label created” status does not necessarily mean the carrier has collected your package. Tracking updates as the carrier receives and scans it.
If we need to confirm your address or other order details, processing may take longer. Please check your email for any messages from us.
Separate shipments
Your order may arrive in more than one package. Shoes and clothing may ship separately, and different items may have different delivery dates.
We’ll provide tracking information for each shipment. Check your shipping emails to see which items are included in each package.
Canada & international shipping
Shipping availability, rates and delivery times depend on your destination and the items ordered.
Canada: clothing & accessories
- Estimated transit
- 4–7 business days
International restrictions
Shoes are currently unavailable for shipping to Canada. Ellie Shoes are not available for international shipping.
Contact us before ordering to confirm international shipping availability and the full shipping cost for your items and destination.
Customs, duties & import charges
International orders may be subject to customs fees, import duties, taxes or other destination charges. These charges are the customer’s responsibility and are separate from the product price and shipping cost.
Customs processing can delay delivery. Check with your local customs authority if you’re unsure about potential charges or import restrictions before ordering.
Shipping addresses & order changes
Please check your shipping address carefully before placing your order. Include the correct street number, apartment or unit number, city, postal code and country.
If you notice an error, contact us immediately with your order number and the correct information. Orders can move into processing quickly, so address changes and cancellations cannot be guaranteed.
An incomplete or incorrect address may delay delivery or cause a package to be returned. If that happens, contact us so we can review the available options and any additional shipping costs.
Delayed or missing packages
Tracking has not updated
A package may not receive an immediate carrier scan after its label is created. Check the carrier’s tracking page for the latest status.
If tracking remains unchanged or your order has passed its estimated delivery window, contact us with your order number and tracking number.
Tracking says delivered, but I cannot find it
Check your mailbox, parcel locker, building reception and other delivery locations. Ask household members or neighbors whether they accepted the package.
If it is still missing, contact us within 10 days of the delivery status so we can help investigate with the carrier. Carrier investigations may take up to 30 days.
Unavailable items
If an item becomes unavailable after you order, we’ll contact you. You can request a refund for the unavailable item or choose to wait if a restock is expected.
Other available items in your order may ship separately. If you choose to wait, we’ll share the expected restock timing when available.
Damaged, defective or incorrect items
Contact us within 7 days of delivery if an item arrives damaged, defective or incorrect. For costumes purchased from October 1 through October 31, report these issues within 2 days of delivery.
All costumes purchased during October are final sale for ordinary returns and exchanges, based on the order date. These terms do not limit rights available under applicable law.
Include your order number, the affected item and a description of the problem. Clear photos of the item and packaging can help us review the issue.
For return eligibility, store-credit details and shipping-charge conditions, see our Returns & Exchanges.